Effective March 23, 2020, due to airline travel restrictions and cancellations, the U.S. I will call the number. Required fields are marked *. (I don't recall if the item would be held, destroyed, auctioned or returned if duty was not paid). If your package is long overdue or you think it may be lost in the mail, you should contact your local post office and request that a parcel tracer action be initiated to locate it. QUESTION: Product being held in customs Hi! If your supplier just shipped it to you without any of that, Customs will need to research it and might need to contact the supplier. I’ve went to the United States postal service and they can’t help me. I shipped an item to someone in Germany without knowing about the German Packaging Law. It’s Very Quick and Easy. When sending through the Turkey mail which once it hits the United States it is the US Mail, did you include a Commercial Invoice and mark the shipment as a Commercial Product or did you code it as a Gift? I am a US resident. A. You should get in touch with US Customs to better identify the nature of the problem so that you can determine how to resolve it and prevent similar issues in the future. So far nothing. If you are not, you will have all sorts of problems. Contact your local post office before calling customs; it may have crucial information you did not think about, such as the delays of flights due to volcanic eruptions. I assume that you tried contacting them through the website: https://help.cbp.gov/app/ask. Package Stuck in China Customs. How long will my parcel be held in customs? Even my sender sent it as a gift. Slovak Republic customs decides the value of the contents on the basis of internal prices of identical articles. Tracking said it was held at customs. It does not mean they have seized it for any reason. But they levied heavy charges on my parcel. It’s been there for about 35 days now. US customs duties were paid for as well. 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Oh what a mess. All this for no reason what so ever. There are many reasons why an item held in customs. Now my package is stuck in Indian Customs. But even if I was in the US, it is still waiting to Ben processed by US customs. Your email address will not be published. Number: EB723943038CN ... CH123166006US Held in customs. ... to domestic and international customs pursuant to federal law and agreements; and to other governmental entities with authority over exportation. Articles imported in postal items are exempt from customs duties if their total value does not exceed 300 Slovak Republic crowns. To hold your mail longer or to reroute your mail, please sign up for a forwarding service. It's had the same shipment status since June 3rd. They also need to know the country of origin and the import classifiation (HS code). It will change status once it's back in the couriers possession. These … USPS ® international mail services go to Canada, Mexico, and more than 190 countries. It’s Very Quick and Easy. Hi. Skip Send Links Send. This topic was automatically closed 180 days after the last reply. Hope this helps. I don't think there is any time where USPS would approve an insurance claim if it says the item is in customs. Since you mentioned FBA and USPS, that means that in order to import properly, I believe you must be a US resident. You should be using UPS, Fedex, or DHL and requesting their customs brokerage service. I tried, but all I get is a generic email stating that in case of an issue they would contact me. Did you use your own address for the destination for delivery? For such small packages it doesn’t make sense to pay the extra. You will need to make sure that they document it properly. Packages without the proper forms will get held up in customs. Postal Service updates tracking when the package reaches the Customs office and when it is delivered -- not in between. Package arrived in China on 24 July 2019. They are cleared by customs and sent to Delhi Foreign post office, which takes its own sweet time to forward them to their destination. Unfortunately I am in Asia right now. The eBay seller was kind enough to put the declared value as $20 on the package. You can make your request up to 30 days in advance or as early as the next scheduled delivery day. She used USPS to send the package and I have a tracking number. Understandably, the buyer is getting very impatient and is demanding a refund. TRACK. Import documents must be provided BY YOU for clearing customs. Before this, my package was held at Heathrow, London Customs and it took two weeks to get clearance. This is a small shipment that was shipped by regular air mail. When I enter the tracking number in the Deutsche Post website it says, "non-EU item preliminary import check". When a shipment is held up by customs, it can be incredibly frustrating, not only for the recipient of the package but also for the sender. Powered by Discourse, best viewed with JavaScript enabled, International Shipment held at US customs. Your shipment will be delivered in the end. My issue is the lack of communication by USPS or US customs. Customs didn't buy it. It just means it was scanned out of the delivery company's possession for processing with customs. Hold Mail. The tracking number says that it arrived in "Foreign customs Italy" on Oct 8th. Again, this another reason why it makes much more sense to use an established courier that provides customs brokerage services. It is +not+ unusual for parcels to be held for up to 30 days, until Customs clears the item. Selling in the the handmade category does not change that. Answer This Question. The recipient then needed to pay the customs charge online or over the telephone. The U.S. Just Enter USPS Customs Tracking number / CN22 Form Declaration number in below web tracker tool to track and trace Real time Clearance Status of International Package held in Customs information online instantly. Request Hold Mail However, you will need to be able to properly identify the shipment. They have to clarify everything carefully. My next shipment has already been delivered with the same amount of paperwork. I’ve been trying to reach US customs. Fees due, are for underpaid postage, and or, customs and excise duties. Other Similar Parcels, You may want to track :-. Either a US resident or a properly registered (in the US) company is required to import. For this reason, your claim must be denied." It sounds scary in know but all packages get "held by import customs". Request your Hold Mail service start date by 3 AM ET (2 AM CT or 12 AM PT) on your requested day, Monday–Saturday. Global Express Guaranteed Price Group 4 Package held in customs. They seem like they r going to hold it another 45 days. I don’t use a courier, because the shipping charge would double. Item is then returned to sender, probably by slow mail. Since then, there have been no updates. I have purchased some make-up from the US which in total was 15$ and the shipping was free; I have been keeping an eye on the USPS website and the latest update says that my item is being held in customs at "Copenhagen INC, Denmark". Do I have to pay taxes, it’s a return. The paper work provided has always been accepted and shipments always cleared within 1-2 days. It arrived at customs in Sao Paulo on December the 30th and it held to this day. She had to pay about 800 baht to … The courier will attempt to clear your parcel as quickly as possible through customs; however there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.