This is the second time Amazon has used them to deliver a package to me. She made multiple calls to find out what was going on and it was a shitshow of a response. An hour later when I check OnTrac the delivery time was changed from 8:04pm to 7:04pm. Currently, my husband and I are living in a secured building which requires most of our packages to be delivered to the management office 30 seconds from us. 416 reviews of OnTrac "If I could not give them 1 star, I would. Answer Save. Delivery Service in Chandler, AZ. I'm going to fork out the extra money I "saved" once this is over and get it from another store. SlimFast. Post them here. Ontrac is literally the worst. It's the only shipping company I have ever had any problems with. I really wish Sephora would stop doing business with this company. ... a real Ontrac employee who does his best to intervene when people complain about the company on Twitter. Package was NOT left at my door as clearly instructed. What is 2-day transit? COVID update: OnTrac has updated their hours and services. I had never heard of OnTrac and they are anything but. Have any complaints about OnTrac? DirectPost by OnTrac. In Milpitas/San Jose. An hour later when I check OnTrac the delivery time was changed from 8:04pm to 7:04pm. Learn about OnTrac culture, salaries, benefits, work-life balance, management, job security, and more. "If a driver does throw packages [or] break stuff he'll be cut very quickly,” says James, a Ground driver from Washington. USPS last-mile delivery; OnTrac Ground transit days, plus one. At my request, a Chewy customer representative created an "emergency" shipment that was supposed to be expedited to be delivered by Monday (Feb. 8). COVID update: OnTrac has updated their hours and services. After all, Amazon Prime members pay $119/year for expedited deliveries and the last thing you want is a late delivery. OnTrac will attempt to deliver your package on 3 separate business days before the package will be returned to the sender. Usually the leasing office is open to sign for packages, but since they were closed at 6pm, there was nobody around to receive the package. shame on you ONTRAC!! At one point the agent, who she said reminded her of one of Marge Simpson’s sisters was laughing at the company’s fuck up. i get a text message saying that it will be delivered soon. 2065 reviews of OnTrac "Ordered an Item on Amazon with prime, so it comes with free 2 day shipping service. Funny thing is, the numbers and street from the address were nowhere close to where they could be mistaken for each other. Relevance. They never left any note saying they been here and tried to make a delivery. Boxes, with the exception of DirectPost Service, where the USPS handles the last-mile delivery. If the shipment is delivered within one hour of the guaranteed delivery time, shipping charges will be retained. ONTRAC PROBLEMS., PROBLEMS: I never received this package although ontrac says it was delivered. The average OnTrac salary ranges from approximately $25,000 per year for Loader/Unloader to $129,190 per year for Preloader. that day. This estimate is based upon 13 OnTrac Delivery Driver salary report(s) provided by employees or estimated based upon statistical methods. They don’t ring the bell or call my phone during “delivery”. Ontrac is a poor service. I need a current list of the online stores that ship with Ontrac. Had to fight for that info because they wont call back or email. Cheeky little sh*t fudged the delivery time so they could make the estimate. Is there someplace that we can report such a shady company??? Here's my fingers crossed that some bs gets worked out as I've not gotten in contact with both ontrac and bestbuy's (horrible) customer service. The only thing correct is we live in the same city. IF you know of a way to request no Ontrac let me know. This has happened to me 4 times to my address in SF in the past 3 weeks (items purchased online that were shipped separately for whatever reason). Unbelievable. Press question mark to learn the rest of the keyboard shortcuts. All mail is delivered in pretty much the same manner. Lucky me! The one I just received was left on my front porch out in the open. 8:04pm I hear my phone ping: Package delivered to doorway. OnTrac Ground Service. When factoring in bonuses and additional compensation, a Delivery Driver at OnTrac can expect to make an average total pay of $2,978 . I'm waiting for a package. Most Sunrise service shipments arrive before noon on Weekdays and 2 pm on Saturday. Next-day and 2-day delivery by end of business day; Saturday delivery by prior arrangement, call 800.334.5000. I’m sitting on the couch two nights ago and this delivery guy brings a package to our front door. not that i know of. Ontrac Delivery Staff Unsure How To Operate Intercoms, Actually Deliver Packages 8.26.10 8:00 AM EDT By Laura Northrup @lnorthrup AMAZON delivery fail ontrac … 59 reviews from OnTrac employees about working as a Delivery Driver at OnTrac. 740 reviews from OnTrac employees about OnTrac culture, salaries, benefits, work-life balance, management, job security, and more. BBB accredited since 12/16/1999. 53 reviews from Ontrac Delivery employees about Ontrac Delivery culture, salaries, benefits, work-life balance, management, job security, and more. I'm starting to get suspicious now as I've never used OnTrac before. Have any complaints about OnTrac? Even has free shipping! It also conveys the delivery status of your Parcel to you directly in your mailbox in real-time. It said it would be delivered by 8:00pm! The novel coronavirus disease continues to drive demand for package delivery, … Has anyone in the Bay Area had this problem or know how to handle this? Says out for delivery but it's 9 and it hasn't came =/. Good luck with that. I need to avoid them. https://www.bbb.org/us/az/chandler/profile/delivery-service/ontrac-1126-31001695, https://www.bbb.org/us/ca/salinas/profile/delivery-service/ontrac-1216-419958, yea it will probably be delayed like 5 more times, rip, New comments cannot be posted and votes cannot be cast. Top of this the pay scale is very low to delivery guys (Top brands Amazon, flipkart. It has been raining on and off all day and the box is soaked. It was not. I wish I knew about your guys' existence before all this. Average OnTrac hourly pay ranges from approximately $13.40 per hour for Loader/Unloader to $33.38 per hour for Human Resources Generalist. Why did no one warn me. Curious, Ontrac always nock at my door and deliver earlier in the day than the other big two. Cheeky little sh*t fudged the delivery time so they could make the estimate. Call 844.683.7678 for more information. Keep calm and simply choose Parcel Monitor to track all your shipments. Then she took another drag of her cigarette. Cheeky little sh*t fudged the delivery time so they could make the estimate. Has anyone had a problem with OnTrac repeatedly marking packages as “delivered” at around the same time of day yet never arriving. nobody knocked on the door and later i received text saying delivery attempt was made. Delivery Driver salaries at OnTrac can range from $1,862 - $5,833. Here's my fingers crossed that some bs gets worked out as I've not gotten in contact with both ontrac and bestbuy's (horrible) customer service. I’m super frustrated since I can’t choose what service online vendors use to ship, and some places don’t even disclose prior to purchasing so it’s not always possible to avoid ontrac. (But it was not lucky me). Between Sephora and Amazon, I have had about ten packages go missing over the last six months. 386 reviews for OnTrac, 1.1 stars: 'For 7 days the item tracking info said delayed then the last 3 days there has been no update at all. Press question mark to learn the rest of the keyboard shortcuts. Shipments to outlying areas arrive later in the day. Unbelievable. They do not deserve it. When a shipment is listed with a 2-day transit time it means that the package will take 2 business days to reach the recipient. AMAZON delivery services ontrac packages tracking ( nffcnnr ) Last week, we shared a story from a reader who got a very early wakeup call from OnTrac , on … My girlfriend was expecting a package from Chewy.com for the dog but instead received someone’s order from Dinnerly. 319 reviews of OnTrac "Horrible delivery service. Look up a few things about missing packages online but still hopeful. So I sat there at the door from 7-9pm waiting to see if they would show up. Here's my fingers crossed that some bs gets worked out as I've not gotten in contact with both ontrac and bestbuy's (horrible) customer service. Does CalFlowers' OnTrac program refund shipping costs if the shipment is late? Here's my fingers crossed that some bs gets worked out as I've not gotten in contact with both ontrac and bestbuy's (horrible) customer service. Delivered by noon; Saturday delivery by 2pm. :(. The company was founded in California in 1991 as California Overnight and was formed from acquisitions of several small Canadian and American courier companies and expanded to seven additional states: Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. An hour later when I check OnTrac the delivery time was changed from 8:04pm to 7:04pm. The first case I complained right away on their website and the package showed up several days later looking pretty battered. My gf looked up the tracking on Chewy.com and found the delivery service was OnTrac. Press J to jump to the feed. He turns to leave and the back of his vest didn’t identify the company he worked for, I actually think he had patch or logo showing he was a fanboy of whatever, and I was thinking to myself what janky company does this guy work for. I would never use them and I wouldn’t recommend them to anyone. COVID update: OnTrac has updated their hours and services. It allows you to track your OnTrac package's transit status on one page and provides regular tracking updates. OnTrac does not deliver to P.O. This company needs to be shut down. I’ve been home several times he’s “delivered” and always run to the front door as soon as I get the notification it’s been delivered, but I’ve never even seen the truck stop or drive by, though I’m also not staring out the window all day. 1 decade ago. I was waiting for it in anticipation all day Monday, very excited. I not certain I understand the question. Been wanting a new ultrawide monitor upgrade and was pumped to find one on BestBuy's site marked down $50 less than anywhere else. Favorite Answer. It was delivered AFTER Christmas of course even though promised before. Mine was supposed to be delivered by Thursday, was delayed to be delivered by the end of the day yesterday, didn't get delivered but hasn't been updated with a new delivery date. 2 Answers. To my surprise, Ontrac claimed the package was "Delivered" at 8:30pm, … OnTrac is a privately held logistics company that contracts regional shipping services in the Western United States.. ! The second and third I got a refund for from the vendor (ontrac did nothing) but never showed up, and with the fourth occasion of this happening yesterday I finally got through to a real human who admitted it was probably the driver but basically said there was nothing he could do. An hour later when I check OnTrac the delivery time was changed from 8:04pm to 7:04pm. Despite numerous complaints, these guys have an A+ rating with the Better Business Bureau. This horrible ontrac delivery driver throws my packages on TWO different occasions!! I have however, spoken personally with my driver and was very nice to him. .... then 8pm rolls around and no delivery. Chewy for pet stuff put a specification for Fedex for me =) when I told them the packages never arrive from Ontrac and the driver won't wear a mask.At Christmas two months ago Macys shipped my son's gift with them which shocked me. OnTrac is an essential part of the critical infrastructure sector and directly supports the flow of medical supplies and goods to homes during the COVID-19 pandemic. See our ZIP Code Guide, QuickRates or ZIPTools for more details. i don't know same thing is going on with my package. Usually, during sell or offer period there is lot of load and other routine season courier / logistics partner does not employ adequate staff. Unbelievable. That means that your package's latest possible time of arrival is by 8 pm. When I called in a panic the next day, I learned that OnTrac does not deliver packages on weekends and the earliest delivery date would be Monday (Feb. 8). this is my first experience with ontrac, so i'm really unsure. A fool, I am. The website says it's to be delivered today, but it's getting late. Our mid-day service. The first one I never received. Bookmark it now! No service shall be rendered by OnTrac in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial, or local government. All the “deliveries” happen within the same hour of the day on separate days so I’m almost fully convinced it’s the same driver every time. Another Amazon Prime Order, Another Delivery Fake-Out From Ontrac. Loaded carried to address, then dropped off, signature if it requested, and so forth. Press J to jump to the feed. Maybe your driver is shitty or on a super hurry and can't wait for you at the door. Yes. The package is not where they said it would be. How late does ontrac deliver to residences? Ordered a ton of shoes from Nordstrom, first of which was supposed to be delivered today, got the notification that my package was delivered, and nothing on my front porch, not the first time this has happened, now I'm worried because I have at least another 5 pairs coming and I don't want the same to happen. That is most commonly 20:00 hrs local time where the delivery is being made. Delivery person did not take a photo of package when/if it was delivered. This has got to be the worst shipping company ever with non-existent customer service. “My contractor has a bonus every month. Post them here. However, there is a one-hour grace period for OnTrac. See BBB rating, reviews, complaints, & more. Unbelievable. Cheeky little sh*t fudged the delivery time so they could make the estimate. Called them and spoke with what sounded like the same guys 3 times who said my package was lost.