Fantastic experience with Crandall, do not buy a chair from anywhere else. Yes I would buy these pads again/. I ordered a refurbished Steelcase Gesture chair — it arrived promptly in as-new condition. I found Crandall, shopped their site, and thought I'd give it a try. Great product and customer service! Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. They are so helpful. Ordered a remanufactured steel case chair from their website. That said the packaging used protected the chair. If you want to save money that does not sacrifice the quality of Steelcase, do not hesitate to purchase from Crandall Office Furniture. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. I'm glad they are in a business. So I called the company and spoke with a rep who was very nice and informative when I questioned the history of the company. Very happy with my Steelcase V2! Recommended! I would highly recommend this company and the products. It is still too early to determine durability. (verified owner) – December 22, 2020. This is great value and I would buy again. Highly recommend! It looks like a brand new chair. Way cheaper than buying new and also better than new since Crandall makes the seat padding thicker. Amazing experience and team! Steelcase 462 V2 Leap Chair Side Activated Gas Cylinder Installation. Definitely worth my money! From desk to conference, we have the seating solutions for your space. Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. My experience was phenomenal and Crandall Office furniture, Inc. has a customer for life. I would absolutely order anything including a new chair for this company because they were really helpful. Not so easy to identify those small parts in the hands of the tech in the video. The shipping was fast and I was kept informed as to the status of the order. I scoured over it like I was looking at an antique piece of glass, finding a bit of visible wear in only two places. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. I was expecting much more wear on the non-refurbished parts so that's a nice surprise. I could barely find any scuffs or scratches on the chair at all. I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. My son in law is ordering one for his work. She was very helpful and knowledgeable about the products. I can easily recommend them. It looks great and works great so far! Great chair at a discount price! The chair arrived with a broken piece which I'm sure was damaged in shipping. This video demonstrates the process by which you can replace the current gas cylinder in a Criterion, Protoge, Rally and Sensor chair. Exactly as promised. Have always loved Steelcase's incredibly adjustable armrests, big selling point on their chairs versus Herman Miller. Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Good service and fast delivery. A couple scuffs in non obvious places on the plastic, all of which show evidence that they were smoothed over and made to be as non-obvious as possible, which I appreciate.I opted for the "heavy duty" cylinder, black frame, and black fabric, and honestly love everything about my new chair.I learned about Crandall from reddit and alot of your guy's posts, as well as your website, were really helpful in selecting my chair, so seriously, thanks for everything my back couldn't be happier! Correct parts for a old chair first time,you gotta love it! Really glad I found these guys when I was looking at new chairs for my home office. If it sinks, you will need to adjust (loosen) the gas cylinder with the allen key. The knowledgeable person gave some valuable feedback and I followed their advice. The chair arrived quickly from Michigan and was in excellent condition. Even a power driver bit was included that matched the bolts. Looks like brand new and was very easy to assemble after watching the install video. My family was in the furniture business, so I am picky about whom I buy from and the service. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. I bought a refurbished Steelcase Amia chair. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. Delivered before the delivery promise. The staff at Crandall Office is super helpful and responsive. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. The pads were great. I no longer sit on the couch. And customer service is excellent. Quick view Compare . I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. And, it seems my back aches are improving already. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. Great chair (Steelcase Leap V2)! The Leap1 chair offers me great support. The chair arrived within 2 days of ordering and it appears to be in excellent condition. I tried several times but the slides kept coming off. Quick View. (verified owner) – May 13, 2020. Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. Give a gift card! Would happily do business with them again. That is always a little bit of a sketchy thing. However, Crandall's overwhelming number of 5 star reviews plus their return policy gave me comfort to place the order. Had a new cylinder shipped the next day, and got it all fixed. Ordered and within 2 weeks, I was sitting in my remanufactured chair. It sits well. Shipping was quick. So glad I found this site. Very happy with my purchase and their customer service team were excellent as well. The customer service reps were friendly and helpful. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! Highly recommend. Gas Cylinder. It is so rare to have a customer experience like this. For the money spent, not sure I would go down the same path again. More companies should implement corporate social responsibility. You could never tell that this was a used chair. ); The chair is wonderful. Great price for top quality office chairs. I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. There was a minor issue with the replacement in that the chair height … All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. Great chairs! I picked the color I wanted. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. There's no other place I'd buy my computer chairs from ever again. Again - patient and helpful. The parts we sell are not manufactured by Steelcase. I even checked out the manufacturer of the fabric Crandall uses to reupholster these chairs and it is indeed top quality commercial grade fabric. They were quick to resolve my problem. on the frame and base, but that is to be expected and was clearly stated on their website and by David. Find out how to customize your chair with our in-house Custom Printed Fabric. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. My only complaint would be...... could you ship the base with the casters already installed? Excellent customer service! $50.00 $39.99. Really great service! I couldn’t be more happy with the condition of the chair. The chair I purchased is amazingly comfortable. I was sure the Herman Miller Embody was for me. Easy to order, fast service, great product for half the price of new. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Highly recommended!! Bought a SteelCase Leap v2 Refurbished with Black 3D Mesh from Crandall after reviewing numerous chairs online. It’s the best chair I’ve owned.I can’t recommend Crandall Office Furniture enough. I needed a better office chair for the long hours in front of my home office desk. I would have ordered a Steelecase Leap v2 chair long ago.I found out on March 30 that I would be working from home until at least April 30. Crandall was very helpful in returning and exchanging a chair that didn't work for me. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. Learn about our best selling chair - the Steelcase V2 Leap & why we think it's the best chair made today! The vintage leather finish looks great and feels good as well. Gas Cylinder Universal Bearing Kit Replacement. Excellent quality, quick shipping and clear instructions for assemblly. Will be buying from them again in the future. Would definitely purchase one again from them. Purchased a steelcase leap v2 from them online. All components packaged well and appear to be new or good as new. Great product. I like to sometimes cross my legs when sitting, so the Herman Miller Aeron was not going to work for me.I am beyond satisfied with these chairs. I highly recommend Crandall. My chair back was creaking. Gas Cylinder Replacement for Steelcase Leap Chair 462 made between 2/2000 and 1/8/09. Friendly and a good product. It's a very nice chair and I can barely tell its not brand new. Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Quality chair (Steelcase Leaf V2) at about half of price when new. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. Despite being remanufactured, it could probably pass as a brand new chair (all for about half the price of a brand new one!) I'm happy with my Steelcase Amia. Sale! The customer service I experienced was great. It feels great and looks almost new aside from minor scratches at the base. Gas Cylinders Steelcase 462 V2 Leap Chair Replacement Gas Cylinder $ 59.99 $ 49.99. (verified owner) – January 4, 2021. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. . It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. Assembly was not documented but pretty simple. Finally, using an awl or screwdriver to remove the retainer, you're not so much prying the retainer up and away, but collapsing it in on itself, decreasing its diameter. David and the staff go that extra mile for any customer; big or small. David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. Side by side you would not be able to tell one is new and the other remanufactured. $49.95 $39.99. Chair looks 98% new with only some minor wear. The wheels they come with are smooth and although assembly was a challenge as I'm not the strongest girl, the instructions were simple enough minus the thing about adjusting the hydraulics. It is adjustable in so many ways it is impossible to be uncomfortable. They might be more expensive but not by much. Watch; Steelcase Leap V2 Chair - Remanufactured - 12 Yr Warranty - … Great customer service, even in the face of WFH2020! Great, great customer service. I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. I strongly recommend the additional 1/2" padding! Great chair, looks like brand new! I ordered a re-manufactured office chair from Crandall. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. With the recent events requiring our engineers, designers, project managers, etc. Super high quality, priced better than used, really fast shipping, exceptional customer service. I'll definitely do business with them again! Quick view. The chair shipped quickly and arrived fast than I expected. Order arrived on time and in full. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! I recommend Crandall for your office chair purchase to save a little money on a great chair. RECEIVED VERY HELPFUL ADVICE & PLEASED WITH PRODUCT. Order was promptly and accurately fulfilled, and staff were very helpful. Arrived quickly, exactly as described. They were always very responsive and now I have a beautiful, comfortable chair for a decade to come! During my use of the chair I noticed there was a lot of squeakiness. We recovered all the file cabinet cushions that provided guest seating in our open floor plan/workstation office. I got a Leap V2 chair and everything turned out great. However, while working from home during Covid I was starting to experience back problems. I opted for extra cushioning in the seat and I’m glad I did. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. Would definitely purchase from Crandall again. Great price for their chairs, and amazing customer support. Overall Length / Maximum Extension: 13.5" Overall Length / Minimum Extension: 10" Amount of adjustment: 3.5" $69.95 ea Qty: For leap gas cylinders mfr. Chairs are as good as new. Highly recommend. Would definitely recommend! While my needs for office furniture are small, you have a lifetime customer! Perfect fit and works as good as original. The parts were protected and were super easy to install. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. Height control piston replacement part with instructions. It was pretty much new out of the box. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. These guys made it so simple for me to replace and install a cylinder for my 23 Yr old Steelcase chair. (function() { I came from a cheaper Staples chair which got the job done, but had its fair share of issues. Wow, what a night and day difference! IMO better than buying new in some ways (seat pad, customizable fabrics), but still much cheaper. Everything works well. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. I started working from home and using my dining chair was awful - I could not sit still for more than an hour because of the back and butt pain. They contacted me the next day to say they were shipping a replacement chair and a return address label. Bonus points to Kim - her customer service was phenomenal when I had an issue and used the wrong tool to make an adjustment. Exceptional personal service, feedback ad follow up after sale! (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) The video made it simple. There are 2 light scuffs to giveaway that it is re-used. The chair arrived and it looks like new! Feels great! After talking with him, I decided it would be best to go with Leap V2. I can't find a blemish on it anywhere! + Remanufactured Steelcase 453 Criterion Office Chair. Incredible work done by incredible people. Great price, great customer service! Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. It looks absolutely beautiful with the platinum/black finish. It was well done and I put my unit together in about 15 minutes. Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. They also shipped this to me very quickly which I really appreciated. Since I make such a stink about the couch, my hubby asked if the chair was as amazing as hoped. After some time, working with it, it finally came loose and could move up and down. The lumbar support is very adjustable and finally one that really supports my back. He made the mods to my order and everything was totally seamless. There no nebulous "open box" designation. Would definitely recommend and buy again! There were instructions provided for assembly. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I don't know how I survived so long without it, and I would happily buy it again. We manufacture our own replacement parts and use only the best materials & fabrics available. I have spent over 2 and a half hours trying to remove the seat, all to not avail.The slide problem could have been avoided if Crandall would ship the chair already assembled as the manufacturers do!So at this time I am not enthralled with the chair, even with all its adjustments, and could have saved being frustrated and saved some money by buying a less adjustable chair already assembled.The Good:Great adjustment, when they work.Chair looks new and in great shape for a used chair.Less expensive than a new identical one.Shipping was very good.The BadSeat initial assembly frustrationCushioning of the seat inadequate for meSeat slide fell out after 8 daysLumbar adjustment on right side initially stuck. David Crandall is a great help when purchasing the chair. Add to cart. Highly recommend! } Everything was packed very well and easy to assemble. All I can say is WOW Crandall is an amazing company. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. I was a bit disappointed and planning to just return it to them and go elsewhere, but the very next morning David got back to me and offered to personally choose and send out another chair that same day with a return shipping label for the old chair. Packing was excellent, everything present and assembled very easily, and the chairs are great so far. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. The vinyl looks very high end and is beautifual in my office. Save up to 15% when you buy more. At Steelcase, we constantly invest in user research as part of our product design process. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Fast shipment. Additional information: Your answer has been received and will be published soon. They definitely will be getting our business again. So many options! The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. The pads are cushioned and attractive. Was a little leery of purchasing a "re-manufactured" but my wife went ahead and purchased one for her office. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to. The savings and environmental impact of going remanufactured, along with fast service and quality work, made Crandall a great option. I couldn't be more impressed with my experience ordering a Steelcase Gesture chair from Crandall Office Furniture; the chair essentially looked brand new when I pulled it out of the box, and I was even able to add a heavy-duty gas spring and better caters to the chair. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. Ordered a remanufactured Steelcase 462 Leap V2 chair from them to have a more comfortable chair for my home office. Thank you for the great product and the savings! Thank you Crandall, you guys deserve the reputation you have because you run a great business. Plus I have been using Steelcase chair at work and love it. It was great dealing with Kim Foster with my questions, and order, over the phone. :). Highly recommended. I wasn't sure my back and hips were going to support another month of work from home without a good chair. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. Buy Online. I purchased a used Steelcase office chair from Crandall. Great service and great product. The chair is fully adjustable and ergonomic like it’s supposed to be. I had an issue with a chair part I ordered and they immediately made it right. I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. I am extremely impressed and pleased. I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. Leap provides high levels of ergonomic comfort and is the first chair that actually changes shape to mimic and support the movement of your spine. I confirmed that 2 pm would be fine.Today is Monday. And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️. I picked a chair, and ordered it. Installation was easy and the chair is of impeccable quality. It arrived very promptly and it was easy to assemble. Thinking about something other than armadillos Fill your kids' 2020 school holidays with car-free day trips and holidays around the UK, which include bus and train options, camping, wild coasts and wildlife Sony sells 1.3 million smartphones during the holiday period It's also time for classic #quotes from your #favorite #TVshows and movies. Very happy. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company. Once I was able to find an actual picture on officechairatwork.com it took only a second to ensure it was aligned correctly. When I removed and put together my chair (~10mins max) I was super happy with the quality of the chair. This is a big improvement over my old Steel case chair that after 15 years was just worn out. Contact Us. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. She said, "no." The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. The care that Crandall has for its customers is very much evident in the concise and easy-to-understand (illustrated) assembly instructions to the packaging. $14.85 $6.36. Easy ordering, fast shipping, and excellent customer service. It was in pretty much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. I am really enjoying the chair. No complaints. Save yourself $300 over a new one and buy this refurbished model from Crandall. It was easy to put together. Quality is excellent - like new! I do wonder how well it will stay together over time as it a tiny bit rickety in the connection with the seat cushion to the frame. (I really hate boring colors, and I just won't buy black furniture at all.) I waited some time - 4-5 months before doing a review. Gas Cylinders Steelcase 465 Think Chair Replacement Gas Cylinder $ 59.99 $ 49.99. Got a leap V2. Steelcase V2 Leap Chair. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. You will not be sorry. Really love the idea of getting refurbished furniture instead of contributing to new waste. Parts shipped in a timely manner, arrived in good order. Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future. The customer service is fantastic and the product is a great value. Buying from Crandall has been a perfect experience in every way, and you better believe that they've got my business from now on. I had my chair in less than two weeks. It included easy-to-follow reassembly instructions, and links to online videos where they reassembled the chair. Read more. Great people, fast and friendly service, fast shipping! The 1 page instruction sheet with pictures was easy to understand and I had the chair together in less than 5 minutes. WELL DONE! All around this was a very positive experience. The red looks really nice. Crandall Office Furniture knows how to do business and makes sure their customers are taken care of. I had my chairs in less than a week. I did not purchase any upgrades. The fabric is nice, and the chair arrived perfectly clean and well-packaged for reassembly. It was a terrible chair, I then tried the Aeron. I talked with the owner before buying a rebuilt steelcase leap v2. The width fits only asmaller person without digging into your hips. Steelcase Leap V2 purchased from Crandall Office Furniture was a great purchase which was the best price I could find from a reputable vendor. My chair was received within a couple days (even with an ordering error on my part) and looks brand new. Same with the arm rest.