Both the chair and sofa look awful after 1 year. She finally ... just then, after all of this has been ordered ... tells me, "So your savings is $320. The sales person's would not sale the item due to it had "flaws" and was a floor sample (?) The fabric pills and pillows don't keep shape. It'll be could of weeks, we usually take a week to issue the check and another to deliver it". Unbelievable. I don't know what he's been doing the last half hour, but obviously he wasn't tracking down the blanket even though I had provided him the "Return ID" that was provided on the receipt which was provided by the Emeryville store. Net, I didn't buy anything. Mind you, I have been on hold for 45 minutes already as he told me he was trying to verify that the blanket was returned to the store. We have enjoyed working with Prestige Remodeling Solutions in the process. The Urban Sectional from West Elm comes in a variety of sizes and styles including a “build your own” option, from 2 piece chaise sectionals to L-shaped 3 pieces and even a sleeper sectional with a storage compartment in the chaise seat. Do NOT shop at West Elm unless you are fine waiting for 2-3 months for your furniture. After a negative experience It was refreshing to have an extremely helpful, patient and resourceful person at finding correct answers instead of simply saying "no" we "don't have it, no we can't do that" like the other sales person did. Thank you West Elm; only wish you weren't part of non-communicative Pottery Barn. After all of that, the employee said she would not be able to apply the 15% off in store promo. So I thought I could tighten a leg maybe to help..nope. I have to say it looked nice initially but that's it. When asked what the purpose of the pick up date was for, we were told it's a date range. If you’re looking to light up your lighting game, check some of these out! Their stuff is so overpriced, however, it would be okay if the stuff were attractive enough. These guys literally stole $1000 dollars from us. Unsure how anyone would love this store! I needed a completely new bedding set and she cared enough to ask me questions about my specific needs, help me design an entire concept and even selected sale items for me to incorporate. In May 2019, I wrote to West Elm customer service. The dresser has a crack in the wood and the knight stand base is messed up. That will save you loads of headache in the long run! Today on the blog we wanted to do a little product review of one of our newest pieces of furniture - our living room sofa! and the price was high. Lo and behold 4 weeks later, no furniture, with further stretched out delivery window, 8 weeks post purchase! My solid advice: turn away from this store. If you have a contemporary or midcentury modern aesthetic in your home, the West Elm Harmony Sofa would likely pique your interest. Sales staff were all very helpful. Shame on you West Elm. KEY REWARDS: We signed up for the Key Rewards the last week of June, and three weeks later, still no reward points/dollars. Some links on Slumber Search are referral links. If you like made in America furniture go to EQ3 just across the street. Seller told me waiting 1 week or 2 and add me to waiting list. Thxs & Happy New Year! There has been some feedback about delivery issues from some shoppers. It'll help the store out, a lot. But again, that’s an easy fix with some pillows, which you probably have on the sofa anyway. She thinks she knows it all... read a book about customer service and how to be kind lady. West Elm's lighting pieces typically range in price from around $40 up to $1200+, and feature sculptural pieces, mid-century modern styled lamps, woven paper and rattan pendants, and even shades with an ombre effect. Well displayed furnishings-helpful staff. Customer service says since my mom doesn’t have a receipt they can’t do anything about it. I contacted West Elm and they told me that this is their standard quality. by the time he would start, i would be there. She couldn't have explained that earlier, at any time, during the buying process? Ecery single call to customer service takes forever and requires reading the order number 5 times. A few weeks and many phone calls later we still didn't receive the points, but we did receive the furniture already. No explanation. Have you sat on both? How is a customer supposed to know what that term even means?! I spoke with at least 10 people (after lengthy holds and transfers) and was told by all, including one supervisor, that I would get a refund. When I returned the item, the woman at the cashier was very dry, and unwelcoming. So today we went to the store and spoke with the general manager -- Wyndal. I've shopped West Elm a number of times since my original review - probably more than any other store. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. so professional, they called me 30 min before to let me know they are coming. For dining tables, West Elm carries just under 100 different styles that include expandable wooden tables, dining tables made of marble and concrete, pedestal tables, and more. The staff here are ridiculously friendly and helpful. I unboxed my order at home and only received the top of the table. We wanted to be able to fit mom, dad, baby, maybe a dog and/or cats, all very comfortably on our sofa. If Emeryville had just followed through on a simple return (btw I purchased another blanket in exchange for the one I returned.) I purchased a blanket online. As one of the other reviewers noted, the items are attractive and beautifully styled. I'll shop there for accessories but will never buy furniture again. Leather Pottery Barn Jake (wood base) or Turner chaise sectional and sofa, and the West Elm Leather Hamilton or Haven Loft chaise sectional and sofas. Then, right away another sales associate / manager introduced me to their designer, Lawrence. DO NOT I REPEAT DO NOT BUY ANYTHING THAT REQUIRES SHIPPING. Thank you, Rico! There are SO many great restaurants to choose from - Nashville is definitely a “foody” city. His reasoning was to keep the order as one and save a second ($250) shipping fee. Located in the walking area of Cedros, this furniture & decor store has on trend style for the home. Some concerns from shoppers about the longevity of their dining furniture. They just don't care! I hope no one ever gives me a gift card from this store. Needed a replacement globe for their Eclipse Chandelier which they still show in their catalog. I live alone, no kids, no husband, no big dog and this piece looks like it's been used hard in just a short time. They lie to you about shipping, they lie to you about doing anything to help you. Rare on cedros. It is not discount or deal priced but they always have some unique statement pieces as well as classic foundation pieces. I bought 8 pieces of furniture from West Elm. Not only is he incredibly friendly, helpful, and knowledgeable of the product, but truly goes out of his way to ensure complete customer satisfaction. Staff is nice and doesnt stalk or hound you while you browse. they came carried 1 big couch and 2 accent chairs, assembled them and left. West Elm carries home goods that are both imported from overseas and assembled in the US. Does this kind of hassle, insults and nonsense sound like a place you would want to shop? Here's the breakdown: EXCHANGE: West Elm doesn't do exchanges, they credit the money back on whatever card you use, which takes a few days. Their bad attitudes and disgusting demeanors have no place in this business. Select upholstered furniture items including some sofas and chairs are made-to-order, so shoppers can choose from the available fabrics and finishes of their choice. I have very bad experience with them. What compounded the issue is that 8 weeks later, we are STILL waiting for them to remove the old table and replace it with the correct one we had purchased all along. They also have free design services which is nice to utilize. It’s not so soft that it swallows you up, but it isn’t stiff in the least either. Now, don't get me started on when I walked into the store. Avoid this place. She's very helpful and goes above/beyond to ensure satisfaction with purchases. Living Room Product Reviews By Brett E. / June 22, 2019 It’s not always easy to shop for new furniture, especially sofas. IMPORTANT: West Elm runs specials and sales very frequently, and I’ve seen this sofa on sale a number of times. I bought a weaved basket and while it is pretty - it is not made very sturdy at all. My custom order leather sofa came in with multiple oil stains after waiting for 3 months. When you look closer at the asterisk and the tiny print, it says it does not include "Design Deals." I had an amazing experience in the store today! Furniture is beautiful. They do have two different model couches here that are comfortable. I thought this was done already. It's how do you say, more trouble than it's worth. Please note that is 3 stars for this overall... Made two appointments for a designer to come, Great experience shopping for new furniture, The single best customer service experience. After speaking with five different people through the on-line site I was basically at a dead end. This company is all set to lose customers and I hope they cancel my order - refund my money and take those stupid dining chairs that I have been looking at for the past 2 months. This lofted version stands on shapely woo… It's a Friday afternoon with not a lot of shoppers. For sheets sets, prices usually start around $90 and can up to $350. I recommend if you want mid century items/furniture to look at some of the many other stores in Palm Springs - who have staff that want to make sales. I'd like to add that there were no customizations to our order other than having the chaise lounge on the couch moved to the right side instead of the standard left side. we'd walk away from register to check something then someone else would steal our register and we'd have to go to another. Sadly our order was stuck in the elevator and said they couldn't get it. I've only had it for 1.5 years. West Elm customer service: We called them many times. I wouldn't of bought the item in the first place if I knew it would of taken this long. I have a west elm sofa and I HATE it. Lacking in supplies of merchandise and sales are misleading. It's a bunch of overpriced Crate & Barrel stuff. i called hoboken shop they called me back 1.5 hrs later to say he cannot come back. I won't buy a candle from West Elm. Made one call to West Elm; Sophia focuses on my needs, pulled the right number of frames, even gave me 25 percent off. I've always love West Elm for their modern and trending collection of furniture and curated home decors. The pros: Fresh looking bedding options with some eco-friendly pieces. I ordered them in person and scheduled for them to be delivered in April. Two weeks later, I'm going over my expenses for the month and realize that my card has not been refunded for the blanket. we bought a table & bench from west elm hoboken. And it's arbitrary at best. Additionally, there is a singular stand-out employee in Garren. I asked how to contact them, their cold response was to get on my server and try to find one. 218 cm w x 95 cm d x 83 cm h. They have great planters. Highly disappointed West Elm shopper. I am not only furious about not being given my entire order but the fact I was lied to by the store manage. It developed spider cracks over the entire top and I contacted the company...multiple times. As much as I want to believe that my being a super awesome person was solely responsible for my experience, sadly that wasn't the case as I observed him deal with a couple who came into the store for a consult - He exudes pleasantness. I just want to ask why? The sales associate did NOT notify me that my purchase was transferred to a gift card during this time. Refused to refund me for my shipping and customer service lady can only communicate with the leadership team on the computer. West Elm shoppers are oftentimes in search of a unique lighting piece to brighten up their spaces. Now if their supply chain people could get their act together I would reconsider. But today I had the unpleasant task of dealing with Sabrina for a return. In terms of design, West Elm carries updated and modern styles with the majority of their rugs featuring colors that appear a bit more washed out or muted to help bring some lightness to the space. My last visit the day before Thanksgiving though has cured me of my WE habit though. Some have brought up concerns with delivery including delays as well as feedback about perceived quality issues. Always a waste of my time. I am so so happy. The final communication was in August 2019. The seat cushions are a foam core wrapped in down alternative, and back cushions are a down alternative and poly fiber blend. We spend a substantial amount during our first purchase where the girl who worked there (Erica) didn't inform us about the Key Rewards. With Valentine’s Day merely a few days away, it’s time to finish up that last-minute shopping for your honey or your hubby.
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